The Economic Times - August 16, 2005

The merger of R&D, technology and customer relationship management (CRM) yields an important competitive advantage. An effective CRM initiative can help build a positive business reputation. In turn, that reputation will lift customers' comfort levels and drive revenue.

Innovation should be a highly prized part of a company's policy.

In the US, a market economy drives corporate behaviour. China has two-track system - driven by the market and by a command-oriented government.